Contact Us
Knowlysis is headquartered in Orem, UT, in the heart of the dynamic technology environment of Utah County, south of Salt Lake City.
Knowlysis
1125 West Center Street
Orem, UT 84057
801.224.0002
Photographs provided by Martin Johnson. He can be reached at msjphotoman@gmail.com.
Our Approach
We live in a world that has come to believe in the power of technology to improve business processes and efficiency. However, it is all too easy to overlook the need for people to embrace and effectively use this technology. So while we can help you get the most from your technology investment –ultimately success is determined by the people who use it. It is this recognition that drives our approach to any project.
You can engage with any number of consultants who will be more than happy to do what you ask. But is that what you really need? Our approach to any project requires our engineers and consultants to think about the problem at hand and share our thoughts on what we see as the optimal solution. We recognize that there must be a committed partnership – your business domain expertise combined with our technical expertise. This is an approach that leads to a successful outcome for us both.
The Knowlysis approach encompasses the following principles:
- Human and business process dynamics must drive any technology solution. It is important to understand the issues, motivations, and expectations of all stakeholders.
- Impartial and well-researched advice on the selection of technology must take into account both existing tools and new technologies.
- Strategic planning with an eye towards long-term objectives is more cost effective than multiple short-term fixes.
- Establish targets for metrics that provide clearly defined goals and scope for the project, allowing for more concrete design, planning and implementation.
- Leverage standards to lengthen the life span of the solution.
- Creating lasting client relationships that facilitate maximum mutual benefit over time that are in everyone’s best interest.
- Learn from each engagement
It comes down to these elements, in this order: People – Problem – Technology
We look forward to demonstrating how our approach can lead to our mutual success, as it has for the companies we have worked with.
Expertise
At Knowlysis, our expertise is founded on a common need within all organizations to implement technology to better serve the information needs of customers, partners, and staff.
The technology deployed to meet this need is broadly described using the following categorical descriptions:
- Knowledge Management
Making the collective knowledge of the organization available to each individual - Content Management (including Web and Document management)
Bringing processes and structure to unstructured document stores - IT Service Management
Bringing greater efficiency to the IT area serving the organization - eCommerce Systems
Effectively presenting customers with their buying preferences
We have particular expertise in a set of carefully selected software products that offer solutions in these areas.
In some cases, a pre-packaged software product solution doesn’t quite hit the mark or unnecessarily increases costs and complexity. In this case, Knowlysis expertise extends into the design and development of custom applications to meet the identified business and technical requirements.
Join Us
Knowlysis is looking for professionals who want to be a part of an exciting, fast-paced company that is working with world-class clients, building solutions using today’s leading technologies.
Candidates must have strong business and technical skills – and enjoy engaging in a team approach to problem solving. We are looking for those who can enhance our reputation for quality service while advancing their careers.
We offer consultants the opportunity to work on interesting projects in a dynamic atmosphere that emphasizes job satisfaction and camaraderie. You’ll be working with, teaching, and learning from some of the most talented professionals in the field.
You’ll find a competitive salary with generous benefits, a family-friendly environment, and an atmosphere designed to help you grow.
Data Conversion and Content Management
PricewaterhouseCoopers (PwC)
Knowlysis provides ongoing support to PwC for their Comperio content delivery platform. This system provides all PwC practitioners with job critical reference information, including standards and best practice guides from AICPA, GASB, and FASB. Knowlysis has built custom XML tools to increase the efficiency of the data processing, including XSL Transforms and XML conversion routines.
Data Migration and Content Authoring Back to Top
Financial Accounting Foundation (FAF)
As the independent, private-sector organization with responsibility for the oversight, administration, and finances of the Financial Accounting Standards Board (FASB) and the Governmental Accounting Standards Board (GASB), FAF has turned to Knowlysis for consulting and support for various content conversion and migration projects. Knowlysis has successfully delivered various content conversion projects for the FAF including the GASB XML (DocBook), FASB XML (DocBook), and a File System content management system. Knowlysis has also implemented an Epic authoring system for FAF’s GASB XML content as well as the in-process FASB content.
Content Management Back to Top
American Institute of Certified Public Accountants (AICPA)
With the mission to provide members with the resources, information, and leadership that enable them to provide valuable services in the highest professional manner the AICPA is the national, professional organization for all Certified Public Accountants. They have relied greatly on the Knowlysis team to carry out that mission through the support of the Professional Literature Publishing department.
Knowlysis consultants provided a full beginning to end service for a new Content Management System. This included requirements gathering, architecture, software selection, implementation, and training. The needs analysis process resulted in the inclusion of a full Authoring System (Arbor Text Epic) and integration with the AICPA Print Vendor platform.
Knowledge Management/Content Access Back to Top
Sprint
The business problem facing Sprint was to integrate the newly acquired Nextel business into the current Sprint B2B Marketing web presence. They had existing search capability that was not flexible or robust, and lacked the content indexing features they needed. Sprint selected Knowlysis to assess a number of out-of-the-box web search technologies that might meet their specific needs.
After an analysis and design phase wherein features and benchmark performance metrics were determined, Sprint decided to leverage their existing Verity software licenses to accomplish the business objective. This meant a system-wide upgrade to the latest Verity software and the development of a significant number of enhancements to the out-of-the-box capabilities.
Knowlysis created a number of content workflows for improved indexing of external information sources. In addition, customization of interface components delivered user profile specific hits based upon interests, previous searches, and hierarchical categories. User interaction and user specific login information drove an improved customer experience. Knowlysis engineers created features from the ground up by based upon feature specifications driven by Sprint.
Knowledge Management/Application Development Back to Top
AllRegs - Mortgage Resource Center
The AllRegs Information Service is widely used by all disciplines within the mortgage and banking industries as well as many industry partners. Virtually every one of the top 100 lenders uses the AllRegs service, with upwards of 50,000 registered users. When facing the need for a major platform revision and feature upgrade, AllRegs engaged in a partnership with Knowlysis for this significant web-based publishing application upgrade.
The AllRegs Online application makes mortgage industry publications available to customers, via subscription, to browse and search. The new version was cooperatively designed by the AllRegs and Knowlysis team, with Knowlysis leading the architecture and development effort. The new version added the capability for AllRegs customers to post their content on their intranet, where they can manage and publish internal documents. Knowlysis also created a separate web-based application for content administration, using the same flexible API that was created for the main site. Great care was taken to make the API lightweight, its interface simple, and easy to use, always with performance in mind. The scope of the project included content management functionality such as versioning, chunking, meta-tagging, indexing and workflow.
Application Development Back to Top
Sunburst Shutters
As a leading manufacturer, wholesaler, and retailer of custom built shutters, Sunburst Shutters relies on efficient communication throughout its infrastructure to feed the customer product manufacturing system. Knowlysis has worked closely with Sunburst Shutters to completely streamline and centralize these order communication processes, increasing consistency and accountability.
In this effort, the Knowlysis team created a scalable custom web application that manages the complete process flow of a job from creation to completion, including measurement layout, scheduling and physical production. It has improved the accuracy of the assignment of tasks, approval processes, rights management, and has reduced errors at each stage. Knowlysis has taken this product through the complete development process, from requirements gathering and analysis through development and ongoing support.
Knowledge Management / IT Service Management Back to Top
Remedy Knowledge Management Workshops
Unisys
Upon completion of a review of the knowledge management offerings to their clients, Unisys selected Remedy Knowledge Management (RKM) to be at the forefront. Knowlysis presented the Unisys team with a detailed RKM workshop that provided a thorough review their existing processes, define new processes and demonstrate how the Remedy Knowledge Management tool facilitates these processes.
The guidelines that are detailed in the Knowledge Centered Support (KCS) standard are the foundation of all of our knowledge management workshops. Through the workshops, Knowlysis expertise and KCS methodologies are shared to help organizations to integrate these best practices into their knowledge management processes. The result is an organization equipped to leverage proven best practice industry standards.
IT Service Management / Knowledge Management Back to Top
Remedy Knowledge Management Implementations
Department of Defense
With their IT Service Center already on the Remedy platform, it was an easy decision for the Department of Defense to add value to their organization by incorporating Remedy Knowledge Management into their day to day operations.
The DoD saw the value of leveraging Knowlysis RKM expertise through an engagement that included a complete implementation service. The installation, configuration and mentoring for the use of Remedy Knowledge Management was completed on time and under budget. The speed of deployment also accelerated the ROI cycle for the RKM implementation.
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